FAQs

Effective Date: January 1, 2025
Store Name: Corefashionstudio
Website: https://corefashionstudio.com/
Contact Email: support@corefashionstudio.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

This FAQ section is designed to provide clear and concise answers to common questions regarding shopping, orders, shipping, returns, and payments at Corefashionstudio. If you need further assistance, please contact our support team.

1. Orders & Processing

Q1: How do I place an order?

You can place an order by selecting your desired handbag, adding it to your cart, and completing the checkout process with your shipping and payment details.

Q2: When will my order be processed?

Orders are processed within 1 business day (Monday – Friday).

• Orders placed before 5:00 PM EST are processed the same day
• Orders placed after the cut-off time are processed the next business day

Q3: Can I change or cancel my order after placing it?

Yes, but only within a limited timeframe.

• Requests must be submitted before 5:00 PM EST on the same day
• Once the order is processed or shipped, changes or cancellations are no longer possible

2. Shipping & Delivery

Q4: How long does delivery take?

Delivery typically takes:

Q5: How much does shipping cost?

• Flat rate shipping fee: $6.99 per order

Q6: Which carriers do you use?

We ship via:

• USPS
• UPS
• FedEx

Carrier selection depends on logistics and destination.

Q7: Will I receive tracking information?

Yes. Once your order is shipped, you will receive a tracking number via email.

• Tracking updates may take 24–48 hours to appear

Q8: Do you ship internationally?

Currently, we primarily ship within the United States.

3. Returns & Refunds

Q9: What is your return policy?

We accept returns within:

• 60 days from the date of delivery

Items must be unused, in original condition, and include all packaging.

Q10: Are there any return fees?

• No restocking or handling fees are charged
• Return shipping may apply unless the item is defective or incorrect

Q11: How long does it take to receive a refund?

• Refunds are processed within up to 12 business days after the returned item is received and approved

Q12: Can I exchange an item?

Yes, exchanges are available:

• Subject to product availability
• If unavailable, a refund will be issued instead

4. Payments

Q13: What payment methods do you accept?

We currently accept:

• PayPal
• Venmo

Q14: Is my payment information secure?

Yes. All transactions are processed through secure third-party payment providers. We do not store your full payment details.

Q15: Why was my payment declined?

Possible reasons include:

• Insufficient funds
• Incorrect billing information
• Payment provider restrictions

Please contact your payment provider or try again.

5. Products

Q16: Are your handbags authentic and high quality?

Yes. We carefully select and inspect all handbags to ensure quality standards before shipping.

Q17: Will the product look exactly like the photos?

We strive for accuracy, but slight variations may occur due to:

• Lighting conditions
• Screen display differences

6. Delivery Issues

Q18: What if my package is delayed?

Shipping delays may occur due to:

• Weather conditions
• Carrier issues
• High shipping volumes

Please use your tracking number or contact us for assistance.

Q19: What if my package is lost or marked delivered but not received?

• Check with neighbors or your local carrier
• Contact the shipping carrier directly
• Reach out to us for support

Q20: What happens if I enter the wrong address?

Contact us immediately before 5:00 PM EST on the same day.

• If the order has already shipped, changes may not be possible
• Additional fees may apply for reshipment

7. Account & Support

Q21: Do I need an account to place an order?

No, you can check out as a guest.

Q22: How can I contact customer support?

You can reach us at:

• Email: support@corefashionstudio.com
• Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Q23: How long does it take to get a response?

• Most inquiries are answered within 24 hours during business days

8. General Policies

Q24: Where can I find your policies?

You can review our policies on our website, including:

• Shipping Policy
• Return & Refund Policy
• Terms of Service
• Privacy Policy

Q25: Can your policies change?

Yes. We reserve the right to update policies at any time. Changes take effect immediately upon posting.

9. Summary Overview

This FAQ section is intended to provide quick and reliable answers to help you shop confidently at Corefashionstudio.